Refund policy

Our no hassle money back guarantee lasts 30 days from the time your order is delivered. If 30 days have gone by since your purchase mas delivered, unfortunately we can’t offer a refund.

We try to make things as easy as possible for our customers. If you are not happy with your purchase, you can email us at:

service@PitmasterThreads.com

Just tell us what went wrong, send along a pic, and we’ll give you your money back in full or find another resolution that will make things right. Then, if possible, you can donate your product to a local charity or recycle it.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@pitmastertheads.com.